Refund and Returns Policy - Achieve Balance Consciously

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns for Unopened Goods: Unopened merchandise in its original, intact packaging may be returned within 30 days of purchase for a full refund less original shipping fees. You are responsible for the shipping and packaging fees to return your order. Please email us via our contact us form to let us know about your return. Include the original packing slip or provide some other indication of who you are in the return package.

Returns for Opened Goods: Opened items that are not exempt may be returned within 30 days of purchase for a refund less original shipping and a re-stocking fee of $5. Refunds will not be issued for used or damaged merchandise. You are responsible for the shipping and packaging fees to return your order. Please email us via our contact us form to let us know about your return.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Special Case Guarantees

Certain supplements and tinctures may fall under a special 60-day-money-back guarantee. Such items will indicate so on the product page before purchase. These items will not require that they be in an unused condition. Rather you will be required to return any unused product.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less any shipping and/or restocking fees. Speed of receipt of refunds will differ based on your bank or payment method policies.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. It may be best to have them handle your return.

Shipping returns

To return your product, you should mail your product to the address indicated in our email correspondence.

You will be responsible for paying for any shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.